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Part A — Client & Property Details

Host / Client Name:  ____________________________________________

Business or Trading Name (if applicable):  ____________________________________________

Email Address:  ____________________________________________

Phone Number:  ____________________________________________

Property Address:  ____________________________________________ ____________________________________________

Platform(s) listing is on (e.g. Airbnb, Stayz, Booking.com):  ____________________________________________

Number of Bedrooms:  ____________________________________________

Access Method (lockbox code / smart lock / key handover):  ____________________________________________

Access Details / Code:  ____________________________________________

Preferred Contact Method:  ____________________________________________

 

Part B — Services Included

Unless otherwise agreed in writing, a standard turnaround clean includes:

• Full clean of all rooms — bedrooms, bathrooms, kitchen, living areas, laundry, and outdoor spaces

• Linen change (host to supply fresh linen — see Part C)

• Rubbish removal and bin management

• Restocking of supplies provided by host (toilet paper, soap, etc.)

• Staging and resetting of property to agreed guest-ready standard

• Entry and exit photographic record

• Flagging of any damage, maintenance issues, or items requiring the host's attention

 

Part C — Linen & Supplies

Linen: Host is responsible for supplying sufficient clean linen for each turnaround (sheets, pillowcases, towels, bath mats). Lilli & Vale will change linen as part of the standard service.

Laundering: Laundering of linen is an add-on service and is not included in the standard clean unless specified below.

Supplies: Consumables (toilet paper, hand soap, dish soap, etc.) are to be provided by the host. Restocking from host-supplied stock is included. Purchasing of consumables on the host's behalf is an add-on service.

 

Add-on services agreed for this property:

Add-ons:  ____________________________________________

 

Part D — Scheduling & Booking

Booking method: Bookings are to be communicated via [phone/email/platform TBC] with a minimum of [X] hours notice.

Recurring arrangement: Where an ongoing arrangement is in place, the host will share their booking calendar with Lilli & Vale to allow forward scheduling.

Same-day bookings: Subject to availability. Please contact us as early as possible.

Checkout/access time: Lilli & Vale will aim to arrive within [X] hours of the confirmed checkout time. Please notify us of any delayed checkouts as soon as possible.

 

Part E — Pricing

Standard turnaround rate:  ____________________________________________

Rate basis (per clean / per bedroom / hourly):  ____________________________________________

Add-on rates (if applicable):  ____________________________________________

Same-day surcharge (if applicable):  ____________________________________________

Pricing is subject to review with 14 days written notice. Agreed rates will not change mid-booking.

 

Part F — Payment Terms

• Invoices are issued [weekly / fortnightly / per job — circle as agreed]

• Payment is due within 7 days of invoice

• Payment by bank transfer to:  — Account Name: Lilli & Vale

• Late payments may incur a fee of 10% of the outstanding balance after 14 days

 

Part G — Cancellation & Rescheduling

• More than 4 hours notice: no charge

• Less than 4 hours notice: call-out fee of $[X] applies

• Guest checkout delays: please notify us as soon as possible — we will adjust at no additional charge where practicable

For full details refer to our Cancellation & Refund Policy available at www.lillivale.com.

 

Part H — Damage & Condition Reporting

Lilli & Vale photographs the property on arrival and upon completion of each clean. These records are provided to the host and retained by Lilli & Vale for 12 months.

Any damage, staining, missing items, or maintenance issues observed on arrival will be documented and reported to the host before work proceeds. This protects both the host and Lilli & Vale by establishing a clear before-and-after record.

Lilli & Vale is not responsible for pre-existing damage or damage caused by guests. Where damage occurs during our clean, we will notify the host immediately and our public liability insurance applies.

 

Part I — Access & Security

The host is responsible for ensuring Lilli & Vale has safe and reliable access to the property for each clean. Access details provided to Lilli & Vale are treated as strictly confidential and will not be shared with any third party.

Lilli & Vale will ensure the property is locked and secured upon departure. Any issues with locks, keypads, or access systems will be reported to the host promptly.

 

Part J — Insurance

Lilli & Vale holds public liability insurance and contents-in-care insurance. Details are available on request. Hosts are encouraged to ensure their property insurance is current and that professional cleaning services are permitted under their policy.

 

Part K — Termination

Either party may terminate this Agreement with 14 days written notice. Lilli & Vale reserves the right to terminate immediately if the property presents a health or safety risk to our team, or if payment obligations are not met.

 

Part L — General

This Agreement is governed by the laws of New South Wales, Australia. It is read alongside Lilli & Vale's Terms & Conditions and Cancellation & Refund Policy, available at www.lillivale.com. In the event of any inconsistency, this Agreement prevails for the specific matters it covers.

 

 

 

SIGNED AND AGREED

For and on behalf of Lilli & Vale

Name:  ____________________________________________

Signature:  ____________________________________________

Date:  ____________________________________________

 

Client / Host

Full Name:  ____________________________________________

Signature:  ____________________________________________

Date:  ____________________________________________

 

By signing this Agreement, both parties confirm they have read, understood, and agreed to the terms set out above.