Privacy Policy | Lilli & Vale

LILLI & VALE

Effective Date: 1 July 2026 | Last Updated: 19th July 2026

Lilli & Vale ("we", "us", "our") is committed to protecting the privacy of our clients, website visitors, and anyone else whose personal information we handle. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. By using our website or engaging our services, you agree to the collection and use of your information as described in this policy.

1. Who We Are

Lilli & Vale is a property clearance and cleaning service business operating in Newcastle, Maitland, Hunter Valley, Port Stephens, and surrounding areas in New South Wales, Australia.

Business name: Lilli & Vale

Website: www.lillivale.com

Email: [your business email]

Phone: [your phone number]

Service area: Newcastle, Maitland, Hunter Valley, Port Stephens and surrounding regions, NSW

2. What Personal Information We Collect

We collect personal information that is necessary to provide our services and communicate with you. This may include:

Your full name
Phone number
Email address
Property address or suburb (for service delivery)
Details about your property or situation provided by you
Correspondence between us (emails, messages, enquiry forms)
Photos of properties taken as part of our service (condition reports)

We do not collect sensitive information (such as health information, financial account details, or government identifiers) unless you volunteer it and it is directly relevant to the service being provided.

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you complete the contact or enquiry form on our website
When you call, email, or message us to enquire about or arrange our services
When you engage us to provide a service and enter into a service agreement with us
During the delivery of our services (e.g. photographs taken at your property)

We will only collect information by lawful and fair means, and where practicable we will collect it directly from you.

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

To respond to your enquiries and provide quotes
To arrange and deliver our services (estate clearance, end-of-lease clearance, short stay property cleaning)
To communicate with you before, during, and after a job
To prepare condition reports, photo records, and documentation relating to our services
To issue invoices and manage payments
To comply with our legal obligations
To improve our services and website

We will not use your personal information for any purpose that is unrelated to the reason it was collected, without your consent.

5. Disclosure of Personal Information to Third Parties

We do not sell, rent, or trade your personal information to third parties.

We may disclose your personal information in limited circumstances, including:

To service providers who assist us in delivering our services (e.g. subcontractors, waste disposal operators), who are bound by confidentiality obligations
To charity partners or donation organisations in connection with items removed from a property (no personal client details are shared — only relevant item information)
To our professional advisers (e.g. legal or accounting professionals) where required
To law enforcement or regulatory bodies if required or authorised by law
With your consent, to solicitors, executors, real estate agents, or other parties you have directed us to liaise with in connection with our services

Where we share information with third parties, we take reasonable steps to ensure it is handled securely and consistently with this policy.

6. Storage and Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored in:

Secure digital systems (including cloud-based business tools and email)
Physical records held securely at our business premises

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

While we take security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you in the event of a data breach that is likely to result in serious harm, in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

7. Photographs and Condition Reports

As part of our service delivery, we photograph properties before, during, and after our work. These photographs form part of our condition reports and are used for:

Documenting the state of the property for your records
Supporting insurance or legal matters
Internal quality assurance

Photographs taken at your property are treated as confidential and are not shared publicly or used for marketing purposes without your explicit written consent. If you consent to us using before/after images for marketing (such as on our website or social media), we will ensure that no identifying personal information (such as property addresses or the personal belongings of deceased individuals) is visible or referenced.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request that we correct any personal information that is inaccurate, incomplete, or out of date
Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 1. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

We will not charge you a fee for making an access or correction request, although in some circumstances we may charge a reasonable fee to cover the cost of providing access.

If we are unable to provide access to certain information (for example, because doing so would impact the privacy of another individual or because we are legally prevented from doing so), we will explain our reasons in writing.

9. Cookies and Website Analytics

Our website (www.lillivale.com) may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device by your browser.

We may collect non-personally identifiable information such as pages visited, time spent on the site, and general location data through website analytics tools (such as Google Analytics). This information is used in aggregate form only and cannot be used to identify you personally.

You can disable cookies through your browser settings at any time. Doing so may affect the functionality of some parts of our website.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently. This Privacy Policy applies only to information collected by Lilli & Vale.

11. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance at [your business email] so we can attempt to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

For any privacy-related enquiries, please contact Lilli & Vale at [your business email] or [your phone number].

Lilli & Vale | www.lillivale.com | Newcastle, NSW