This Agreement is entered into between Lilli & Vale ("we", "us") and the Client named below. It sets out the terms under which Lilli & Vale will provide end-of-lease or abandoned property clearance services.

 

Part A — Client Details

Client Name:  ____________________________________________

Company / Agency Name (if applicable):  ____________________________________________

Role (e.g. Landlord / Property Manager / Real Estate Agent):  ____________________________________________

Email Address:  ____________________________________________

Phone Number:  ____________________________________________

Postal / Invoicing Address:  ________________________________________________________________________________________

 

Part B — Property Details

Property Address:  ________________________________________________________________________________________

Property Type (house / unit / commercial / other):  ____________________________________________

Number of Bedrooms:  ____________________________________________

Approximate Size or Number of Rooms:  ____________________________________________

Access Method (key / lockbox / meet on site):  ____________________________________________

Access Details / Key Location:  ____________________________________________

 

Part C — Legal Authority Confirmation

This section is important. By signing this Agreement, the Client confirms the following:

☐  I am the owner, landlord, or authorised property manager for the above property

☐  The tenancy has ended, or the required notice period under the Residential Tenancies Act 2010 (NSW) has elapsed, or I hold a tribunal order or other legal authority permitting removal of abandoned goods

☐  I have taken reasonable steps to contact the former tenant regarding their belongings (where required by law)

☐  I accept full legal responsibility for authorising the clearance of this property

 

Lilli & Vale relies on this confirmation. If it is later found that the clearance was not lawfully authorised, the Client indemnifies Lilli & Vale against any claim by the former tenant or any third party in relation to items removed.

 

Part D — Scope of Works

Tick all that apply:

☐  Full property clearance — removal of all remaining contents

☐  Partial clearance — specific rooms or items only (detail below)

☐  End-of-lease clean following clearance

☐  Photographic condition report only

☐  Other (detail below)

 

Additional details / specific instructions:  ____________________________________________________________________________________________________________________________________

 

Part E — Item Handling Instructions

Please indicate how you would like items handled:

☐  Donate usable items to local charities where possible

☐  All items to be disposed of (no donation)

☐  Hold items of apparent value for my review before disposal

☐  Other instructions (detail below)

 

Other instructions:  ________________________________________________________________________________________

 

Lilli & Vale will always pause and contact the Client if items of apparent value (jewellery, cash, artwork, important documents) are discovered, regardless of the above instructions.

 

Part F — Documentation

Lilli & Vale will provide the following on completion:

• Photographic condition report — before and after

• Record of items donated (charity name and general description)

• Record of items disposed of

• Completion sign-off report

These documents are suitable for use in bond claim processes, NCAT hearings, or insurance purposes. Lilli & Vale will retain copies for 12 months.

 

Part G — Hazardous Materials

If hazardous materials are discovered at the property (including asbestos, drug manufacturing residue, biohazardous waste, or chemicals), Lilli & Vale will:

• Stop work immediately in the affected area

• Notify the Client without delay

• Recommend a licensed specialist contractor

Specialist hazardous materials handling is not included in this Agreement. Any costs associated with specialist contractors are the responsibility of the Client. Lilli & Vale reserves the right to cease work and leave the property if the health or safety of the team is at risk.

 

Part H — Pricing & Payment

Quoted price (or basis for pricing):  ____________________________________________

Deposit amount required:  ____________________________________________

Balance due:  ____________________________________________

Invoicing — to (landlord / agency / other):  ____________________________________________

 

• Deposit is due upon signing this Agreement to confirm the booking

• Balance is due on completion of works

• Payment by bank transfer to: — Account Name: Lilli & Vale

• Invoices not paid within 14 days may incur a late fee of 10%

If the scope of work expands materially upon commencement (e.g. significantly more contents than estimated), Lilli & Vale will notify the Client and obtain approval before proceeding with additional work.

 

Part I — Cancellation

• More than 48 hours notice: full deposit refund

• 24–48 hours notice: 50% of deposit retained

• Less than 24 hours notice: deposit non-refundable

• If a site assessment has already been conducted: an assessment fee of $[X] applies regardless of notice given

For full details refer to our Cancellation & Refund Policy at www.lillivale.com.

 

Part J — Insurance

Lilli & Vale holds public liability insurance and contents-in-care insurance. The Client is responsible for ensuring their own building and landlord insurance is current prior to the commencement of works.

 

Part K — Liability

Lilli & Vale's liability is limited to the total amount paid for the Services under this Agreement. We are not liable for pre-existing damage to the property, any claim by the former tenant relating to goods lawfully disposed of under this Agreement, or any indirect or consequential loss.

Nothing in this Agreement limits any rights the Client may have under the Australian Consumer Law.

 

Part L — Governing Law

This Agreement is governed by the laws of New South Wales, Australia. It is read alongside Lilli & Vale's Terms & Conditions and Privacy Policy at www.lillivale.com.

 

 

SIGNED AND AGREED

For and on behalf of Lilli & Vale

Name:  ____________________________________________

Signature:  ____________________________________________

Date:  ____________________________________________

 

Client (Landlord / Property Manager / Authorised Agent)

Full Name:  ____________________________________________

Signature:  ____________________________________________

Date:  ____________________________________________

Capacity (e.g. Owner / Property Manager / Director):  ____________________________________________

 

By signing this Agreement, both parties confirm they have read, understood, and agreed to all terms set out above, including the legal authority confirmation in Part C.