​

 

This Agreement is entered into between Lilli & Vale ("we", "us") and the Authorising Party named below. It sets out the terms under which Lilli & Vale will provide estate clearance services, and confirms the authority under which we are engaged to act.

We understand that engaging this service often comes at one of the most difficult times in a person's life. Everything in this Agreement is designed to give you clarity and confidence — not to add to your burden. Please read it carefully, and do not hesitate to ask us any questions before signing.

 

Part A — Authorising Party Details

Full Name:  ____________________________________________

Relationship to the Deceased (e.g. family member / executor / solicitor's representative):  ____________________________________________

Email Address:  ____________________________________________

Phone Number:  ____________________________________________

Postal Address:  ________________________________________________________________________________________

Solicitor / Executor Name (if applicable):  ____________________________________________

Solicitor / Executor Contact (if applicable):  ____________________________________________

 

Part B — Deceased Person Details

Full Name of Deceased:  ____________________________________________

Date of Passing (if known):  ____________________________________________

Property Address to be Cleared:  ________________________________________________________________________________________

Property Type (house / unit / other):  ____________________________________________

Approximate Number of Rooms:  ____________________________________________

 

Part C — Authority to Act

This is the most important section of this Agreement. Before any work begins at the property, Lilli & Vale must be satisfied that the Authorising Party has the legal right to engage us and to direct the handling of the estate's contents.

Please tick all that apply:

☐  I am the executor of the estate as named in the Will

☐  I am acting on behalf of the executor with their written authorisation

☐  I am acting on the instruction of the solicitor administering the estate

☐  I am the next of kin and the estate is not currently subject to a formal probate process

☐  Probate has been granted — a copy of the Grant of Probate is attached / will be provided

☐  Other authority (please describe below)

 

Other authority description:  ________________________________________________________________________________________

 

By signing this Agreement, the Authorising Party confirms they hold the authority described above and accepts full responsibility for instructing Lilli & Vale to carry out the clearance.

 

Part D — Access to the Property

Access Method (key / meet on site / lockbox / real estate agent):  ____________________________________________

Access Details:  ____________________________________________

Any access restrictions or alarm details:  ____________________________________________

Is there anyone else who has access to the property we should be aware of?:  ____________________________________________

 

Part E — Item Handling Plan

Before any work begins, we will discuss and agree on the handling of items at the property. This section records those decisions. Nothing will be moved, donated, or disposed of until this plan is agreed and signed.

 

Items to be kept and returned to family / estate:

Description of items to be retained:  ____________________________________________________________________________________________________________________________________

 

Items to be donated to charity:

☐  Donate all usable items (furniture, clothing, kitchenware, books, etc.) to local charities

☐  Donate specific items only (described below)

☐  No donation — all items to be disposed of

Specific donation instructions:  ________________________________________________________________________________________

 

Items of potential value:

If Lilli & Vale identifies any items of apparent value — including jewellery, artwork, antiques, cash, or collectibles — we will stop and contact you immediately. Nothing in this category will be moved without your explicit instruction. Do you wish us to:

☐  Contact you immediately and await further instruction

☐  Set items aside in a secure location within the property for your collection

☐  Other (describe below)

Other instructions:  ________________________________________________________________________________________

 

Important documents:

All documents — including financial records, legal paperwork, identity documents, correspondence, and photographs — will be collected and returned to you or your nominated representative. No documents will be disposed of without explicit written instruction.

 

Part F — Scope of Work

☐  Full estate clearance of the entire property

☐  Partial clearance (rooms or items specified in Part E)

☐  Post-clearance clean

☐  Other (described below)

Additional scope details:  ________________________________________________________________________________________

 

Part G — Photographic Condition Report

Lilli & Vale will photograph the property on arrival and upon completion. A full condition report with timestamped photographs will be provided to you. This report:

• Documents the condition and contents of the property at the time of our arrival

• Records the condition of the property upon completion

• Is suitable for solicitors, estate agents, or insurers if required

• Is retained by Lilli & Vale for 12 months

Photographs are confidential. They will not be shared publicly or used for any purpose other than your documentation and our internal quality records, without your written consent.

 

Part H — Donation Record

Where items are donated, Lilli & Vale will provide a written record including a general description of items donated. This record is provided for your peace of mind and for estate administration purposes.

 

Part I — Confidentiality

Lilli & Vale treats all estate clearance engagements with the strictest confidentiality. Details of the deceased, the family, the estate, or the contents of the property will not be disclosed to any third party without your consent, except as required by law.

 

Part J — Timeline

Estimated start date:  ____________________________________________

Estimated completion date / timeframe:  ____________________________________________

Any deadlines we should be aware of (e.g. property settlement date, tenancy end date):  ____________________________________________

If circumstances change and the clearance needs to be postponed, please contact us as early as possible. We will hold your booking without penalty for up to [X] days where genuine circumstances require it.

 

Part K — Pricing & Payment

Quoted price :  ____________________________________________

Deposit amount:  ____________________________________________

Balance due:  ____________________________________________

 

• Deposit is due upon signing this Agreement

• Balance is due on completion of works

• Payment by bank transfer to: [BSB] [Account] — Account Name: Lilli & Vale

• Completion documentation is provided upon receipt of full payment

If the scope of work materially exceeds the initial estimate upon commencement, we will contact you before proceeding with additional work and provide a revised quote.

 

Part L — Hazardous Materials

If Lilli & Vale discovers materials at the property that require specialist handling (asbestos, chemical substances, biohazardous waste), work will pause immediately, you will be notified, and a licensed specialist will be recommended. Specialist handling costs are not included in this Agreement and are the Client's responsibility.

 

Part M — Insurance

Lilli & Vale holds public liability insurance and contents-in-care insurance. Details are available on request. We recommend that the estate's property insurance (if any) remains active until the clearance is complete.

 

Part N — Liability

Lilli & Vale's liability is limited to the total amount paid for Services under this Agreement. We are not liable for the assessed or market value of any item handled or disposed of in accordance with the instructions given in this Agreement, or for pre-existing damage to the property. Nothing in this Agreement limits any rights under the Australian Consumer Law.

 

Part O — Governing Law

This Agreement is governed by the laws of New South Wales, Australia. It is read alongside Lilli & Vale's Terms & Conditions and Privacy Policy at www.lillivale.com.

 

 

SIGNED AND AGREED

By signing below, both parties confirm they have read, understood, and agreed to all terms in this Agreement, including the authority confirmation in Part C. The Authorising Party confirms they have the legal right to engage Lilli & Vale and to direct the handling of the estate's contents as described in Part E.

 

For and on behalf of Lilli & Vale

Name:  ____________________________________________

Signature:  ____________________________________________

Date:  ____________________________________________

 

Authorising Party

Full Name:  ____________________________________________

Capacity (e.g. Executor / Family Member / Solicitor's Representative):  ____________________________________________

Signature:  ____________________________________________

Date:  ____________________________________________

 

A copy of this signed Agreement will be provided to both parties. If you have any questions before signing, please contact us — we are happy to talk through anything.

 

Lilli & Vale  |  www.lillivale.com  |  0483 743 875  |  hello@lillivale.com